Sky Slots Privacy Policy — Your Data, Your Rights

This Privacy Policy explains how Sky Slots — operating the online gaming platform at skyslots.click — collects, uses, stores, and protects your personal information when you use our services. It applies to all players who register an account, make a deposit, place a bet, play a game, or interact with Sky Slots in any way.

Sky Slots is committed to handling your personal data responsibly and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. We are the data controller for all personal data you provide to us directly.

By registering a Sky Slots account and using our platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns about how we handle your data, contact us at support@skyslots.click and we'll respond within 24 hours.

Sky Slots collects personal data from you in the following ways: directly from you when you register or use the platform, automatically as you interact with our services, and from third-party payment processors and identity verification providers. Here is a breakdown of what we collect and why:

Account registration data: When you create a Sky Slots account, we collect your full legal name, date of birth, Philippine mobile number, email address, and the password you create. This information is necessary to create and maintain your account and verify your identity.

Identity verification data: To comply with anti-money laundering requirements and verify player eligibility, we may collect a copy of your government-issued ID (such as a Philippine passport, driver's licence, or SSS/PhilSys ID), a selfie for liveness verification, and proof of address. This data is processed through secure, certified verification partners and is not stored longer than necessary.

Financial data: We collect transaction records including deposit amounts, withdrawal requests, payment method details (such as your GCash number or linked bank account name), and transaction timestamps. We do not store your full card numbers — payment card data is tokenised and handled by PCI-DSS compliant payment processors.

Gaming and betting activity: We log all game sessions, bet amounts, game outcomes, bonus usage, and session durations. This data is used to manage your account, settle bets accurately, detect fraud, and support responsible gaming monitoring.

Technical and device data: When you access Sky Slots, we automatically collect your IP address, device type and model, operating system, browser type, referring URLs, and session timestamps. This is used to secure your account, optimise platform performance, and detect unusual access patterns.

Communication data: If you contact our support team, we retain records of those conversations — including chat logs, emails, and support tickets — to resolve issues and improve our service quality over time.

Every piece of data Sky Slots collects serves a defined purpose. We do not collect information speculatively or hold data longer than we need it. Here are the main ways we use your personal information:

• Account management: Creating, maintaining, and securing your Sky Slots account; verifying your identity; processing deposits and withdrawals.
• Service delivery: Processing your bets and game sessions, settling winnings, applying bonuses, and maintaining accurate account records.
• Fraud prevention and security: Detecting unusual activity, preventing unauthorised account access, identifying multiple accounts, and complying with anti-money laundering obligations.
• Legal and regulatory compliance: Meeting our obligations under Philippine law, including the Data Privacy Act, anti-money laundering regulations, and gaming compliance requirements.
• Responsible gaming: Monitoring play patterns to identify players who may be at risk and offering appropriate responsible gaming interventions.
• Customer support: Investigating and resolving issues, processing complaints, and improving our service based on player feedback.
• Platform improvement: Analysing aggregated, anonymised usage data to improve site performance, game availability, and the overall player experience.
• Marketing communications: Sending you promotions, bonus alerts, and platform news — only where you have given your consent to receive these, and always with an easy opt-out.

Under the Data Privacy Act of 2012 (RA 10173), Sky Slots is required to have a lawful basis for processing your personal data. The legal bases we rely on are as follows:

• Contract performance: Most data processing at Sky Slots is necessary to deliver the services you've signed up for. When you register an account and place bets, processing your data is essential to fulfil that service.
• Legal obligation: Some data processing is required for us to comply with Philippine law — including anti-money laundering regulations, tax requirements, and gaming licence obligations. We cannot waive these requirements.
• Legitimate interests: We process certain data (such as security logs and fraud detection data) based on our legitimate interest in maintaining a secure, fair platform. We balance this against your privacy interests and only use the minimum data necessary.
• Consent: For optional processing — such as marketing communications and non-essential cookies — we rely on your explicit consent. You can withdraw consent at any time without affecting the services you receive.

Sky Slots does not sell, rent, or trade your personal data to third parties. However, to operate the platform and meet our legal obligations, we do share certain data with the following categories of trusted partners — all of whom are contractually bound to handle your data securely and only for the specific purposes we authorise:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, Visa/Mastercard acquiring banks, and InstaPay/PESONet operators receive the transaction data necessary to process your deposits and withdrawals. Each is a regulated financial service provider.
• Identity verification providers: Third-party KYC (Know Your Customer) partners who verify your identity documents and perform liveness checks as required by Philippine anti-money laundering law.
• Game content providers: JILI and other game studios receive aggregated, anonymised session data to support game performance and RNG certification audits. They do not receive your personal registration details.
• Cloud infrastructure and security providers: Sky Slots uses reputable cloud hosting and cybersecurity services to operate the platform. These providers access your data only to the extent necessary to deliver their technical services.
• Legal and regulatory authorities: We will disclose personal data to Philippine government agencies, law enforcement, or courts when required to do so by law, court order, or to protect the legal rights of Sky Slots or its players.

Before engaging any new data processor, Sky Slots conducts due diligence to confirm they meet appropriate security and privacy standards. All data processing agreements are reviewed and updated regularly.

Sky Slots uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. Here's a breakdown of the types we use:

• Essential cookies: These are strictly necessary to operate Sky Slots. They keep you logged in during a session, maintain your shopping cart for deposits, and enable security features. These cannot be turned off without breaking the platform.
• Performance cookies: These collect anonymised data about how the platform is used — which pages are visited most, where players drop off, and how load times compare across devices. This data helps us improve the platform. All data collected is aggregated and does not identify you personally.
• Functionality cookies: These remember your preferences, such as your preferred language or saved game settings, so you don't have to re-enter them every time.
• Marketing cookies: Only used with your explicit consent, these help us show you relevant promotions on the Sky Slots platform. We do not use marketing cookies to track you across third-party websites.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the Sky Slots platform normally. Disabling performance or marketing cookies will not affect your core experience.

Data security isn't an afterthought at Sky Slots — it's built into every layer of the platform. Here's what we do to keep your information safe:

• TLS encryption: All data transmitted between your browser or app and the Sky Slots platform is encrypted using Transport Layer Security (TLS). Your login credentials, payment details, and personal information are never sent in plain text.
• Encrypted data at rest: Sensitive data stored in our systems — including identity documents, financial records, and account details — is encrypted at rest using industry-standard algorithms.
• Access controls: Only authorised Sky Slots personnel can access player data, and only to the extent required by their role. All staff access to personal data is logged and audited.
• OTP authentication: Sensitive account actions — including login from a new device, password changes, and withdrawal requests — require OTP verification to your registered Philippine mobile number.
• Fraud detection systems: Sky Slots runs real-time monitoring across all account activity to detect suspicious patterns, unusual login locations, or access anomalies. Flagged accounts are reviewed promptly.
• Regular security reviews: Our security infrastructure is reviewed regularly and updated to address emerging threats. We work with certified security partners to maintain a robust posture.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact support@skyslots.click immediately and we will act fast to secure it.

Sky Slots retains your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by Philippine law. Here are our standard retention periods by data category:

• Account registration data: Retained for the duration of your active account plus five years after account closure, in line with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for five years from the date of verification, as required by Philippine AML regulations. After this period, documents are securely destroyed.
• Transaction and betting records: Retained for five years from the date of each transaction. These records are required for regulatory audits and dispute resolution.
• Support communications: Retained for two years from the date of last contact unless there is an ongoing dispute or investigation requiring longer retention.
• Technical logs (IP, device, session data): Retained for 12 months, after which they are deleted or anonymised.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to you as an individual. If you request account deletion before the retention period expires, we will delete all data that is not required by law and clearly inform you of what must be retained and for how long.

Sky Slots is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18 years old, you are not permitted to register an account or use the Sky Slots platform in any capacity.

If Sky Slots becomes aware that a registered player is under the age of 18, the account will be immediately suspended, all pending transactions will be halted, and the matter will be investigated. Any balances associated with a verified underage account will be handled in accordance with our Terms and Conditions and applicable Philippine regulations.

If you have reason to believe that a minor has registered on Sky Slots using falsified information, please notify us immediately at support@skyslots.click. We take underage gaming extremely seriously and will act on every report.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights as a Sky Slots player whose data we process:

• Right to be informed: You have the right to know that your data is being collected and processed. That's what this Privacy Policy is for.
• Right to access: You may request a copy of all personal data we hold about you. We will provide it within 15 business days.
• Right to correct: If your data is inaccurate or incomplete, you have the right to have it corrected. Update your profile directly in your account settings or contact our support team.
• Right to erasure: In certain circumstances — for example, if the data is no longer necessary for the purpose it was collected — you may request deletion. Some data must be retained for legal reasons and we'll always explain this clearly.
• Right to data portability: You may request your personal data in a machine-readable format to transfer to another service provider.
• Right to object: You may object to data processing based on our legitimate interests or for direct marketing purposes. This will not affect processing required by law or contract.
• Right to file a complaint: If you believe Sky Slots has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact us at support@skyslots.click with your full name, registered mobile number, and a description of your request. We will acknowledge within 24 hours and fully respond within 15 business days.

Sky Slots may send you marketing communications — including information about promotions, new games, bonus offers, and platform updates — where you have given your consent to receive them. We'll always make consent clear at registration and in your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send you
• Updating your communication preferences in your Sky Slots account settings
• Emailing support@skyslots.click and requesting to be removed from marketing lists

Opting out of marketing will not affect the transactional communications you receive — such as deposit confirmations, withdrawal notifications, and security alerts. These are essential account communications and are sent regardless of marketing preferences.

Sky Slots may update this Privacy Policy from time to time as our services evolve, Philippine law changes, or we introduce new data practices. When we make material changes, we will notify you via email or a prominent notice on the Sky Slots platform at least 7 days before the changes take effect.

The date shown at the top of this page always reflects the most recent revision. We recommend reviewing this page periodically — especially if you use Sky Slots regularly — so you stay informed about how your data is handled.

If you disagree with a change to this Privacy Policy, you may close your account before the new policy takes effect and request deletion of your data where permitted by law. Continued use of Sky Slots after the updated policy takes effect constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data at Sky Slots, please reach out to us. We're committed to responding promptly and handling every query with care.

• Email: support@skyslots.click
• Response time: Acknowledgement within 24 hours; full response within 15 business days for data rights requests
• Availability: 24/7, year-round

For data rights requests specifically, please include your full name, registered mobile number, and a clear description of your request so we can locate your account quickly and respond accurately.

If you believe your data rights have been violated and you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Sky Slots fully supports your right to do so and will cooperate with any NPC investigation.